Industries and expertise

Our clients benefit from our broad and decades-long wealth of experience. We are experts at what we do– anything else we don‘t offer.

 NORTH AMERICA  CANADA  U.S.  EUROPE  U.K.  GERMANY  ITALY  FRANCE  ROMANIA  SERBIA  SWITZERLAND  NETHERLANDs  LUXEMBURG  AUSTRIA  ASIA  TURKEY  SAUDI ARABIA  JORDAN  U.A.E.  OMAN  QATAR  INDIA  AFRICA  EGYPT  TUNISIA  KENyA  UGANDA  NIGERIA  SOUTH AFRICA   NORTH AMERICA  CANADA  U.S.  EUROPE  U.K.  GERMANY  ITALY  FRANCE  ROMANIA  SERBIA  SWITZERLAND  NETHERLANDs  LUXEMBURG  AUSTRIA  ASIA  TURKEY  SAUDI ARABIA  JORDAN  U.A.E.  OMAN  QATAR  INDIA  AFRICA  EGYPT  TUNISIA  KENyA  UGANDA  NIGERIA  SOUTH AFRICA 

Expertise and competencies:

VALUE CREATION

  • Agile transformation of teams, processes, organizations Talent Search Support
  • Optimization of innovation processes, development of new revenue streams
  • Value driver analysis and behavioral economics focus groups
  • Holistic optimization of value chains
  • Implementation of KPI/ OKR controlling systems
  • Measurement of customer experience and loyalty
  • Behavioral sales optimization incl. incentive systems

MONETIZATION

  • Development of new value propositions, price and offering concepts
  • Behavioral economics price, product and portfolio optimization
  • Data-driven business models, data and API monetization
  • Optimization of the customer journey; improvement of the customer experience
  • Design, development and implementation of digital factories
  • Development of complex ecosystems incl. value creation
  • Integration of sustainable pricing organizations and processes

STRATEGY

  • 3/5 year corporate strategies
  • Growth and merger strategy
  • Market entry and disruption
  • Digitization and new technologies
  • Top Management Leadership Strategies
  • Valuation and IPO targeting
  • Organizational design and governance
Ntsal-Expertise

Selected project examples and case studies by industry:

Banking and Insurance

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Top 3 Sparkasse, Germany:

Development of a revised corporate customer account and payment offering to sustainably increase commission income in the context of the current regulatory (BGH) ruling

Regional bank, Germany:

Revision of retail payments offering (account, card) and support of overall customer migration in the context of the current regulations (conversion rate >99%)

International universal bank:

development of a digital sales strategy to generate a significant share through digital channels and focus on new to banks customers

International Association of Exchanges:

Market study on data monetization incl. CEO panel (10+ CxOs of stock exchanges and capital markets in the MENA region).

Cooperative Bank, Austria:

Support of operational campaign management and digital sales in the context of the launch of a new investment product/value proposition incl. market observations

Cooperative bank, Austria:

First-time implementation and anchoring of a new system for continuous measurement of customer engagement

International universal bank:

Design and implementation of a new corporate culture framework incl. value system; support through development of the internal communication strategy

Leading insurer, Germany:

Behavioral economic optimization of the price levels of an insurance product

Leading insurer, Germany:

Pre-launch optimization of a disruptive insurance bundle including testing with real customers/ supported by nationwide sales force implementation

International insurer:

Further development of the corporate strategy and design of the implementation plan

International insurance holding company:

development of an overall brand strategy including rebranding

Payment, FinTech and Digital Banking

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Digital/ Online Services

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Private Equity and VC

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Retail & E-Commerce

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Healthcare & Wellbeing

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Energy, Industry and Mobility

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Customer Engagement & Team Engagement

Over the years, we have worked with many clients in the area of customer experience management

Since existing solutions for measuring customer experience are not satisfactory from our point of view and classic methods are now outdated, we developed, designed and implemented our own concept. Customer Engagement Diagnostic measures the experience, commitment and network of end customers via digital channels. Curious? Feel free to contact us and we will tell you more While we are at it, we also developed a solution that measures team engagement - digitally, quickly and accurately.

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